Contact Centres

ADDCOM voice recorders are powerful Voice Recording systems that offer a cost effective solution for call centers of every size. This highly featured, scalable system delivers from 4 to thousands of channels of high quality voice recordings.

Enterprise

Addcom has a powerful Voice Recording system that offers a cost effective solution for organisations of every size. This highly featured, scalable system delivers from 4 to thousands of channels of high quality voice recordings from analogue, digital and VoIP extensions as well as trunk lines.

Banking & Finance

ADDCOM compliance recording solutions provide the means to meet the regulatory pressures faced by financial institutions. A reliable easy to use recording solution will reduce risk and provide the necessary records of voice and screen transactions.

Emergency Services

ADDCOM emergency service recording solutions have been adopted by many emergency service organizations throughout Australia, this is due to its robustness, ease of use and Incident replay package developed specifically for emergency service organisations.

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Small & Medium Businesses

No matter the size of the business ,everyone will benefit from improved quality management over the phone. 

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Welcome to Addcom Contact Solutions

ADDCOM Contact Solutions (ACS) provides the most reliable, cost-effective Recording Solutions that enable organisations to achieve the highest levels of performance, quality assurance and liability protection. ACS provides voice recording solutions to organisations of all sizes. From Small Business to Large Multinationals. ACS proudly provides voice recording solutions to Australia's State and Federal bodies across a number of areas.

ACS Management and staff have a combined experience in the recording business of around 40 years.

In July 2003, ADDCOM Contact Solutions (ACS) acquired the recorder business from Racal / Thales Contact Solutions.  Having operated in Australia since 1961, a vast database was amassed with strong connections established in the recording and related application markets especially in Contact Centres, Public Safety, Financial Sector and Air Traffic Control making them a leading supplier of specialised voice recording and replay. 

ACS have major sales offices in Sydney, Melbourne and Brisbane. Technical support is provided from Sydney and Melbourne offices. Australia wide support is provided through certified third party technical staff, remote access and technical staff ready to travel at short notice. ACS also offers a 24 hour Emergency 3 hour response support.

 

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