ADDCOM Contact Solutions

Banking & Finance

The current global financial climate means Voice recording has never been more important. Regulatory pressures are increasing and as a result financial companies are being heavily scrutinized. ADDCOM compliance recording solutions provide the means to meet the regulatory pressures faced by financial institutions. A reliable easy to use recording solution will reduce risk and provide the necessary records of voice and screen transactions. ADDCOM recording solutions offer the highest levels of security to meet the needs of financial institutions and other organisations involved in handling confidential information. A full range of access permission and encryption technologies can be deployed to restrict access to authorised users. This can also apply to mobile workers requiring access from other locations using Internet-enabled PC's and standard web browsers. ADDCOM Voice Recording platform enables swift search and retrieval of recorded communications across dealer boards, and telephone communications which can be retrieved by trader ID, or telephone number search, which in turn facilitates a reduction in time in the case of dispute resolution and of verification purposes on busy trading floors, and integrates fully with an organisations IT security system. ADDCOM voice recording system have flexible storage options allowing customers to store recordings long periods of times with EMC centera support companies can enforce retension policies of critical voice recordings,