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INTEGRATION ADDCOM recording solutions provide CTI integration with the following vendors. 

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AVAYA

The CyberTech Solutions are compliant with the Intelligent Communications solutions from Avaya. The applications are compliance-tested by the Avaya Solution Interoperability and Test Lab for compatibility with the Avaya Communication Manager.

CISCO

The Voice Recording solutions and Tapping Cards from CyberTech are tested and certified by Cisco. This means the CyberTech products are labelled 'Cisco Compatible'.


MITEL

CyberTech is one of the first companies to integrate with Mitel’s Secure Recording Connector as part of the Mitel MiSN developer program. This new application ensures compatibility with existing Mitel PBXs and allows secure recording of IP extensions and Mitel Teleworker solution handsets with voice encryption activated.

NORTEL

The Voice Recording solutions from CyberTech are tested and globally certified by Nortel. This means the CyberTech products are labelled 'Nortel Compatible'

ADDCOM recording solutions provide VoIP connectivity via span port with the below vendors and generic protocols:

Generic

H323/H225
SIP/SIP Trunk
VOX

IP Extensions Passive Recording from span port

Alcatel
Avaya
Cisco
Ericsson
Mitel
NEC-
Philips
Nortel
Selta
Siemens

IP Active Recording with CTI

Avaya- DMCC
Cisco - Selective Gateway
Mitel - SRC
Nortel - MLS


ADDCOM recording solutions provide connectivity to the below vendors by D channel decoding:

Extensions

Alcatel 4200/4400/OmniPCX/OXO/OXE
Ascom Ascotel
Aspect Callcenter
Avaya 5ESS
Avaya Merlin Legend MLX 2-wire
Avaya Merlin Legend MLX 4-wire
Avaya/Lucent/2-wire/CM/Definity
Avaya/Lucent/4-wire/CM/Definity
Avaya/Tenovis Integral 2-wire
Avaya/Tenovis Integral 4-wire
Bosch Integral 2-wire
Bosch Integral 4-wire
DMS-100 (BRI) EADS
Ericsson Business Phone Elu25/28
Ericsson MD110 Elu25/28
Fujitsu Coral
Intertel Axxess
ISDN2 ETSI/1TR6
LG Aria (Lucky Goldstar)
LG Starex-VSP
NEC
NEC Aspire/Aspila
Nitsuko DX2E
Nortel Matra
Nortel Meridian M1
Nortel Norstar
Panasonic KX-TD/TDA
Philips Sopho 2-wire
Philips Sopho 4-wire
Realitis DX 4-wire
Rockwell Spectrum
Selta SAEkey/SAExxIPX
Siemens Hicom
Siemens HiPath
Siemens HiPath DX 4-wire
Tadiran/Tadicom Coral
Toshiba Strata


ADDCOM recording solutions connect to the following trunk types.
    

Trunks    

E1   
E1 DASS2
E1 DPNSS
E1 QSIG
E1/T1 PRI

PCM30 

PCM30

T1    
T1 4ESS
T1 5ESS
T1 CAS
T1 DMS-100
T1 INS-1500
T1 ISDN NFAS
T1 National ISDN1
T1 National ISDN2

    

Analogue    

Generic    

Analogue (Generic)
Analogue + Beep Tone insertion

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