ADDCOM Contact Solutions

VOICE RECORDING - the business tool you didn’t know you needed.

There’s never been a time when the telephone was more important. Communications like post nd the Internet maybe growing fast - but so too is voice.

The fact is, we’re all doing more business and giving more professional advice over the phone than ever before.

 There’s just one problem. here written and on-screen communications are inherently semi-permanent, a telephone onversation exists for a moment in time, and is then one - forever.

It’s hardly ever an issue for social calls. But for hundreds of thousands of public service, business and professional people, verifying who said what
to whom, and when they said it, can make all the difference in the world.

Many large organisations already know this. For them, specialist voice recording equipment to rack all telephone calls is often a legal or regulatory requirement.

But what about the small to medium enterprise or organisation? The world is increasingly realising that voice recording is just as valuable outside of multinational organisations. And that it has pplications far beyond legislative compliance

“RecorderLink Pro” Digital Recorder

Now small to medium organisations in fields as diverse s engineering to accountancy, public services to medical ractices, are seeing that life can be simpler and more effective if they have an impartial and utterly reliable witness to every important telephone call.

As technology has shrunk the cost of voice recording, rganisations with as few as one or two telephone lines are discovering that it can be both a powerful tool for staff training –and a valuable form of insurance or backup when things don’t go according to plan.

The unflinching honesty of a voice recording system makes it easy to:

•    Play-back live calls to staff and spot improvement opportunities

•    Keep on-going records for ongoing and personnel evaluation

•    Track workflow/process efficiency


But if specialised voice recording can be a strong positive force for organizational advantage, it can also prove a valuable ally when things go wrong:

•    Resolving disputes over accuracy of verbal advice or instructions

•    Clarifying hurried or garbled messages

•    Mediating when customers or staff complain

•    Trapping nuisance or abusive callers

There’s no doubt about it. Voice recording is now as relevant to the small to medium enterprise or organisation as it once was only to the largest of users.

HOW DOES VOICE RECORDING WORK?

Most organisations are already familiar with voice recording in the form of telephone answering or voicemail machines. Specialist voice recording systems, while they do a lot more, can be as easy to operate.

Whereas answering machines record limited incoming messages on a single line or channel, voice recording keeps a record of both sides of many live conversations at the ame time, stamping each with a uniqueidentification code.

Rather than use special tape cassettes as the recording and storage medium, voice recorders are moving to much more robust optical disks that can be bought in high street stores. Recorded voice quality is unparalleled.


A single day’s telephone activity in a moderately busy office can generate many ours of recorded information. A single disk can hold upwards of 300 hours of speech and be re-used up to 1,000 times or kept in an archive.

When it comes to playing back, swiftly accessing individual conversations is easy using a standard web browser. ddcom voice recorders work like any other shared PC peripheral. Users simply click their computer mouse on the conversation or series of conversations they want.

Playback, as many times as is required, is virtually instantaneous. Searches can be made according to a wide range of parameters including calling number, dialed number, and duration of calls.

WHOSE RECORDING SYSTEM TO CHOOSE?

At Addcom Contact Solutions, we’d like you to talk to us. hat’s partly because we have the Callserve “E”, probably he world’s most advanced and least expensive voice recorder for small to medium organisations.

But it’s also because, while we develop recording systems for demanding military, medical and air traffic control use, we also have a good understanding of just what the technology can do in environments like yours where the pressures - but not always the pace are a little different.

For a no-obligation exploration of the benefits voice recording could deliver for your organisation, contact us now .